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Episode 54: Learning Leadership Skills for the eCommerce Industry with Dan Brownsher


In this episode, host Ben Wright sits down with Dan Brownsher, CEO of Channel Key, to explore the evolving landscape of eCommerce. Dan shares his expertise in navigating the challenges and opportunities presented by emerging trends such as retail media, TikTok, Temu and Shein. Their conversation delves into the current landscape of eCommerce, unpacking strategies for sales growth and the impact of an increasingly competitive online marketplace.

They also address the complexities of managing remote and hybrid teams, offering practical tips for fostering communication, trust, and collaboration.

About the Guest:

Dan Brownsher is an astute thought leader and commentator in the Amazon retail strategy and emerging eCommerce trends. With his significant presence across media outlets like Bloomberg, Forbes, MSN, and the LA Times, Dan has carved out a reputation for being a go-to expert for Amazon practices, policies, and technologies. He is the President, CEO, and Co-Founder of Channel Key, a full-service agency that specialises in strategy development and channel management for brands on Amazon's platform. Under his leadership, Channel Key advises corporations ranging from multimillion-dollar enterprises to fast-paced startups, helping to steer the course of eCommerce businesses globally.

Key Takeaways:

  • eCommerce continues to grow, with platforms like TikTok, Temu, and Shein reshaping consumer expectations and offering alternatives to Amazon's retail dominance.
  • Sales leaders in eCommerce must focus on strategic planning, identifying clear objectives, and aligning brand identity with the most suitable online marketplace.
  • Content creation and thought leadership are pivotal in building brand awareness and can outperform traditional sales tactics like cold-calling.
  • The rise of remote and hybrid team structures necessitates clear communication channels and creating opportunities for "digital collisions" to foster collaboration.
  • Considering inorganic growth through acquisitions can be a strategic move for businesses aiming to expand rapidly, leveraging market dynamics to their advantage.

Time Stamps: 

0:00 Intro

2:27 Channel Key

4:21 World of eCommerce

7:00 Effects on Amazon with New Entrants

8:44 Increase in Competition Impact on Sales Leaders

11:07 What Sales Leaders Are to Avoid

14:03 Making Sure the Team is Focused

24:07 Guest’s Socials

24:52 Outro

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